SMS Messaging Compliance

MeasureIQ SMS Communications

MeasureIQ provides SMS messaging services to support secure account access and participation in MeasureIQ-powered programs on behalf of organizations using the MeasureIQ platform.

SMS communications are used only for individuals who voluntarily enroll in a MeasureIQ-powered program and have explicitly consented to receive text messages. These communications help participants stay informed throughout their participation.

Types of Messages You May Receive

Depending on the program you join, MeasureIQ may send messages related to:

• Account verification and authentication
• Welcome and onboarding information
• Secure access links and login assistance
• Program and team invitations
• Activity prompts and workforce notifications
• Reminders and deadlines
• Recognition and incentive notifications
• Referral and lead updates
• Event and training reminders
• Survey invitations
• Account updates
• Other participation-related communications

MeasureIQ does not send unsolicited marketing messages through this campaign.

Opt-In Process

Users opt in by voluntarily registering through a MeasureIQ-powered registration page, landing page or web application.

During registration:

• Users provide their mobile phone number.
• Users actively check an unchecked SMS consent checkbox.
• Users agree to receive SMS communications related to their participation.
• Users are presented with MeasureIQ's Privacy Policy and Terms of Service before submitting their registration.

To protect participant accounts, MeasureIQ verifies each user's email address before collecting SMS consent and completing registration. SMS consent is requested only after email verification has been successfully completed.

Example consent language

I agree to receive SMS messages from MeasureIQ regarding my participation in this program, including account verification, onboarding information, reminders, recognition and other participation-related communications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. View our Privacy Policy and Terms of Service.

Registration Flow

• 1. Create account
• 2. Verify email
• 3. See registration form
• 4. Enter phone number
• 5. Check an unchecked SMS consent box
• 6. Submit registration
• 7. Begin receiving SMS

Screenshot of the Registration & Consent Flow

The screenshot below illustrates how participants review the required agreements and provide SMS consent during registration in a MeasureIQ-powered experience. Click the image to open it directly, or copy the link from your browser's address bar after clicking.

Message Frequency

Message frequency varies depending on participation. Most users receive between 2–8 messages per month, although additional transactional messages (such as login verification or password reset messages) may be sent as needed.

Message & Data Rates

Message and data rates may apply. Wireless carrier charges may apply according to your mobile plan.

Opt-Out Process

You may opt out of SMS communications at any time by replying:

• STOP
• STOPALL
• UNSUBSCRIBE
• CANCEL
• END
• QUIT
• REVOKE
• OPTOUT

After opting out, you will receive one confirmation message. Example:

MeasureIQ: You have successfully opted out and will no longer receive SMS messages regarding your participation. No further messages will be sent. Reply START to resubscribe or HELP for assistance.

Re-Subscribe

If you previously opted out and would like to begin receiving messages again, reply START.

HELP Workflow

For assistance, reply HELP. Example HELP response:

MeasureIQ: For assistance with your account or participation, contact support@measureiq.ai. Visit https://measureiq.ai. Reply STOP to unsubscribe. Message and data rates may apply.

Example SMS Messages

Welcome

MeasureIQ: Welcome, [first name]! Your account has been activated for [program name]. Log in to complete onboarding. Reply STOP to opt out or HELP for support.

New Activity

MeasureIQ: Hi [first name], a new activity is available in [program name]. Reply STOP to opt out or HELP for support.

Recognition

MeasureIQ: Congratulations! You've unlocked [recognition name]. Reply STOP to opt out or HELP for support.

Reminder

MeasureIQ: Reminder — your profile is almost complete. Log in to finish setup. Reply STOP to opt out or HELP for support.

Privacy

MeasureIQ respects your privacy. Information collected through SMS participation is used solely to provide and improve the services associated with your participation in a MeasureIQ-powered program. For additional information, please review our Privacy Policy.

Terms of Service

Participation in SMS messaging is subject to MeasureIQ's Terms of Service.

SMS Consent

SMS consent is not shared with third parties or affiliates for marketing purposes. Your consent applies only to communications directly related to your participation in a MeasureIQ-powered program.

Supported Keywords

Contact Us

MeasureIQ — support@measureiq.ai